"When we come back Monday morning, there are several hundred questions in there.”

Bill Pennington files a nice profile on the USGA Rules Department and the unsung work they do.

Monday through Friday, 40 hours a week, it is their full-time job to answer the phone calls, e-mail messages and mailings of everyday golfers who are perplexed or confounded by some element in the 181 pages of the Rules of Golf. How perplexed or confounded?

The U.S.G.A. fields and answers about 20,000 rule queries every year.

“They come in year-round but we are busiest from late May to September,” Fahleson said. “When we leave on a Friday, it’s not unusual for the rules e-mail in-box to be empty. When we come back Monday morning, there are several hundred questions in there.”

 In most other sports, be it beer-league softball or youth soccer, there is an umpire, referee or official presiding over the action to make decisions and enforce rulings. In golf, 99 percent of the time, the players are on their own trying to figure out what the appropriate ruling should be. And let’s face it, people don’t understand the rules as well as they think. And the rules can be unduly complicated.

“We do try to make the rules as simple as possible, but we’re dealing with a game played across thousands of acres, with so many outside factors like weather and wildlife,” said Bernie Loehr, U.S.G.A. manager for the Rules of Golf. “There are a lot of situations that can happen and so many possibilities to consider.”